Author: Ron Bourque

The problem is that we’re the ones footing their tax bill

Why do businesses insist on playing music customers don’t want to hear?

Not communicating clearly with your customers comes with a cost

Do retailers realize they’re in a mindless race every holiday season?

Lessons from the Columbia Gas explosions

Thoughts on companies that can adapt to unforeseen change — and those that can’t

It’s the outcome of a lot of the right decisions

Blame has no place in a winning strategy

All of us together are collectively much smarter than any one of us individually

When it comes to how you treat customers, actions speak much louder than words

What does the quality of your work say about you?

Trust can take years to build, but it can be lost in a second

It may be as close as your own backyard

To survive, brick-and-mortar stores should make it easier and more pleasant for customers

Immoral behaviors at work are obstacles to a successful career

The key is doing a lot more to discourage unhealthy trends

What’s going on in the NFL offers several object lessons

Helping customers has a much better future than taking advantage of them

Showing forgiveness can put you head and shoulders above your competitors

When you start doing something people perceive to be worthwhile, they naturally want to join in

The world is changing at a phenomenal pace, and we are failing to adequately respond

Thinking you’re infallible will more than likely get you in trouble

Businesses need to understand how expensive it is to ship mistakes to customers

To compete with workers in other countries, our academic programs have to become more rigorous

Gone are the days when we could select a job that’s been around for decades and expect to retire from it

What we all can learn from Udacity

The right attitude on the job is 90 percent of what’s required

In business, we can’t afford not to get along

Lessons that marketers can take home after the unanticipated election result

In many organizations, the sugar-coating process prevents top management from really knowing what’s going on

It’s a mistake not to learn and seek out help from others

What you really want to do is maximize profits with narrower margins

Many of us make decisions all day long, most of which will forever dwell in obscurity, but any one of them could suddenly light up the internet

A steadily improving workforce has more permanent benefits than a minimum wage increase

Maintaining the status quo is easy, change isn’t