New Hampshire Business Review - January 16 2009

Unitil puts ice storm costs at $10m

Unitil Inc. estimates that it will incur $10 million in costs for replacement and repair of its electric distribution system in the wake of damage caused by the December ice storm, the Hampton, N.H.-based utility disclosed in a filing with…

Q&A with: Ms. Senior N.H. Dianne Durkin

Dianne Durkin, founder and president of The Loyalty Factor LLC, advises clients - which include Monster.com, Fidelity Investments and Wellesley College -- on how to maintain customer, employee and brand loyalty. Durkin, who’s authored a book, “The Loyalty Advantage,” and…

Lawmakers: do no harm

“Do no harm” is the primary tenet for such varied tasks as restoring antique furniture or fine art, or even providing emergency medical treatment. The reasoning is straightforward. When addressing a delicate task, it’s critically important not to do something…

Hot, flat, crowded - and broke

Thomas Friedman’s latest book impresses upon us why America needs a green revolution as the world becomes “Hot, Flat and Crowded.” Friedman provides dense pages packed with data supporting his arguments around climate change — the dark side of America’s…

Taxing pot: as crazy as gambling

One thing my 14 years in the state Senate taught me was that the merits of a bill matter less than political influence. The forces pushing for imposing gambling on our state are back, and they’re pumped. With the great…