Five IT investments every company should make in 2018

Don’t lose sight of your IT strategy in the day-to-day bustle of running a business


IT strategy is becoming increasingly important. As we begin the new year, there’s no better time to revisit the key components of your IT strategy.

That’s because your technology should make your business better, whether you are a software company who makes a living with technology or someone running a law firm or other small business. Far too often, however, as we deal with the day-to day bustle of running our businesses, we lose sight of our IT strategy and continue to keep older systems running.

As you consider where you want to spend your IT budget in the new year, explore these five strategic IT investments every company should make in 2018:

•    Move more business applications to the cloud: There are many benefits to “moving to the Cloud,” or adopting “Cloud Courage,” as we like to say. Now is the time to accelerate the use of SaaS (Software-as-a-Service) applications like Microsoft O365 to make your team more effective by providing them the ability to work from anywhere, at any time, and from any device. It is also a great time to move applications to IaaS (Infrastructure-as-a-Service) solutions like Microsoft Azure to ensure better reliability and more predictable long-term costs because upgrade expenses are built in. Another positive that IaaS solutions like Azure offer is that automatic patches are part of the package, keeping your network more secure and less vulnerable to outside risks and hackers.

•    Make ‘work-from-anywhere’ a priority: Adapting and deploying sophisticated IT solutions that make it easy to communicate with customers and collaborate and operate productively as a team from remote locations is critical for today’s businesses. You want your team to be able to work from any location, at any time and from any device to meet customer expectations. At our company, it is core to our culture. For example, we have a video system that allows for face-to-face collaboration when key employees are working remotely. To help us better understand how our communications are being received, we have video phones at our desks that provide us the opportunity to see the body language of our customers when we speak with them. We also have invested in top-of-the line audio and video technologies in all conference rooms. Together, these IT solutions allow us to work seamlessly from home offices during snow days or during other occurrences so that business continuity is ensured. Every business should be investing in technologies like these because the benefits are tremendous in terms of productivity and efficiency. Having these technological advancements can also be a great talent recruitment tool, too. 

•    Upgrade business tools for at least one function area: Pick one key departmental system to enhance this year from your core business. HR, Accounting, CRM, and ERP systems have all come a long way in the last five years, and now is definitely the time to improve one of these areas and make your client experience more seamless. There are great SaaS or cloud-based options for nearly every standard business need. Investing in these up-to-date business tools help make you more effective, while also sending a clear message to your team that you are committed to making your business operate more efficiently. 

•    Modernize your security position: People are accessing your data from locations outside of your network more than ever before, and with devices you have less control over. On top of that, you are moving more and more data to the cloud to meet the changing business and employee need landscape. As you migrate to the cloud, you have to ask “How are you securing it?” Most importantly, you should be applying technologies that confirm the identity of people trying to access your company’s data and applications, and prevent users from utilizing unapproved applications. Now’s the time to apply security policies and restrictions to protect your data based on what it contains rather than where it is stored. 

•    Bring your staff up a level: I see a lot of businesses with IT staff working hard to keep older systems running, building spreadsheets, and answering technical questions. This work is not adding value to your business, and is distracting your biggest asset (your people) from helping you become more profitable, making customers happy, and advancing your growth strategy. This year, invest in removing at least one core IT task from your team, so they can concentrate on your business growth strategy while letting someone else deal with the daily IT fire drills. 

Technology is evolving and that means organizations have to progress to remain competitive. Don’t wait to make the changes you’ve been thinking about. Make 2018 the year to get IT done. 

John Sterling, is director of engineering for Systems Engineering and has over 20 years of IT experience. He can be reached at 207-772-3199 or at

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