Good grades are not enough
What has happened to high school graduates’ math skills?
Author: Ron Bourque
Getting all call centers to work to your advantage
Too many managers forget their customers are already upset when they call
How can you turn your customers into dedicated fans?
As the Patriots show, doing your best provokes fanatical loyalty
Shouldn’t you know what your customers know?
Regardless of your type of business, it makes a difference to find out
Why businesses should tell us their whole story
Profit has become a dirty word earned by the greedy few, and it seems many think a profit can’t possibly be made without doing something immoral or illegal.
When, and when not, to give your elevator speech
This bit of advice can help improve your performance
Everyone’s in charge, but nobody’s responsible
We are quick to take credit for anything that goes well, but never for anything that goes wrong
Market Basket’s not alone in bad management
What are the other supermarket chains really doing with their newfound customers?
Market Basket wasn't alone when it comes to bad management
What are the other supermarket chains really doing with their newfound customers?
The lessons we can learn from the Demoulas fiasco
If you got fired, would your employees and customers exhibit some of this kind of loyalty?
Even in a hectic world, you have to stay informed
When we’re pressed for time, we tend to fight fires and forget about trying to prevent the next one
Investors underestimate importance of R&D budgets
The financial community’s need for immediate gratification has permeated its way into all aspects of business
Where’s the morality we used to take for granted?
It’s a value that can’t be taught in a training class
Employ the homeless – they’re your customers
All companies have as the same problem: not enough people to buy their products
It’s all about doing something different
If you do what everybody else does, it’s really tough to get ahead
The real cost of dishonesty and lack of integrity
If you can’t trust the people that work for you, you’re in a lot of trouble
Are you working all those hours because you have to?
It’s a lot easier when your people know what they’re doing and you don’t have to keep giving them instructions
Law of supply and demand rules even in health care
It’s not easy to make health care even more expensive
The value of thinking with the help of others
I had just donated blood and was having the required refreshments before leaving. Someone asked a question about doing business in China. I responded, and from across the table, someone I had never seen before added a comment. I was…
Will Obamacare help us compete internationally?
There seems to be relatively little discussion about what all of this will do to our global competitiveness
Do we really pay for performance?
Success in the workplace can often come down to dumb luck
Are we really ‘doing more with less’?
Why much of our celebrated productivity is an illusion
The ‘mystery’ of project management
Few people understand the key is to work well with people
Is our education system teaching our children less?
Thoughts on giving iPads to children in grammar school
Game changer: security isn’t what it used to be
When I heard of the Boston Marathon bombing, I was reminded of a 1990 trip I had taken to speak at a productivity conference in Israel. I was there for two weeks consulting with both Israeli and Palestinian clients. I…
There’s nothing so powerful as truth
Why it’s even more important to be honest in the cyber world
Data-based decision-making gone awry
The Yahoo case shows it’s vitally important to ensure you’re reviewing the right information before making a decision
How to destroy your credibility
Self-promotion is a sure way to turn any audience off
Looking for work? Think outside the box
Turning a ‘we have no openings” into “we’d like to create a job for you,’ isn’t a long shot. It happens all the time
Overworked employees have a bottom-line cost
Your people may not die on the job as they burn out, but the mistakes they make in their fatigued state are costing far more than you might imagine
Why not try to satisfy all customers?
You don’t have to vote the way your customers want, but you risk upsetting them – and losing business
Food for thought on the obesity epidemic
Helping people stay healthy has to be more profitable than helping them into an early grave
More news from NHBR:
Do we know what we don’t know?
Targeting solutions requires understanding the underlying problems and their sources
Online business fraud continues to increase
Cyber scams cost U.S. businesses $16.6B in 2023. Learn key steps to protect your company from phishing, data breaches, and AI-driven threats.
Building a culture of shared responsibility
Building on our discussion of people and culture strategies in the March 14 issue of NH Business Review, we now turn our focus to collective leadership — a dynamic and essential approach to leadership in today’s evolving workplace. Before diving…
Tariffs won’t fix everything
If we want to remain competitive on a global scale, we need to focus on education
Sharing our Stories for Impact
NH Businesses for Social Responsibility initiative promotes members doing good
A foundation for housing
As the Legislature looks to increase state involvement in housing policy, community engagement remains critical
To exempt or non-exempt?
For various business reasons, an employer may determine that it needs to move a full-time employee to part-time status. Before an employer makes such a determination, it should pause and carefully consider certain issues.
