NHDRA launches second phase of online portal project

The New Hampshire Department of Revenue Administration has launched the second phase two the new Revenue Information Management System and Granite Tax Connect, its online user portal. Pictured from left are: Lisa Crowley, project director; Carollynn Lear, assistant commissioner; Commissioner Lindsey Stepp; and AJ Erickson, project director, Fast Enterprises.

The New Hampshire Department of Revenue Administration has launched the second phase of its new online user portal and revenue management system, the largest of three total phases in the agency’s modernization of its tax collection and payment system.

NHDRA, which collects more than $2 billion in taxes each year, said it expects the full implementation for all tax types to be complete by the end of 2021.

NHDRA launched phase two of the new Revenue Information Management System (RIMS) and Granite Tax Connect (GTC), its online user portal, on Oct. 5 for payers of the business profits tax, business enterprise tax, interest and dividends tax and communication services tax – all of which are paid to some 139,000 taxpayers.

Payers of the meals and rentals tax, Medicaid enhancement tax and nursing facility quality assessment, about 9,000 taxpayers, were included in the first phase, which launched on about a year ago.

Granite Tax Connect enables taxpayers and tax professionals to manage multiple accounts, file and amend returns, view balances, schedule payments, view correspondence, register new accounts and update information.

In addition, without logging in, users can apply for a payment plan, pay from a voucher, look up a license, apply for a meals and rentals license and anonymously report suspected tax fraud, request certifications, such as certificates of good standing and dissolution, and submit a request to add a new, or modify an existing, power of attorney.

“We are especially excited to offer the new power of attorney request function through GTC in this phase, which we know taxpayers and practitioners will find much simpler,” said NHDRA Commissioner Lindsey Stepp. “Rather than printing, completing manually and faxing, the entire application process can be done online. Additionally, the new form will guide users through what information is required of them, and make sure those requirements are properly filled out before the request is submitted to NHDRA, which will help improve accuracy and reduce the amount of follow-ups needed between the applicant and NHDRA.”

More information on RIMS and GTC is available at revenue.nh.gov/gtc.