Ron Bourque Columns

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Is retail becoming a relic?

To survive, brick-and-mortar stores should make it easier and more pleasant for customers

Taking the high road

Immoral behaviors at work are obstacles to a successful career

Really cutting health costs

The key is doing a lot more to discourage unhealthy trends

How to ruin a business

What’s going on in the NFL offers several object lessons

Cashing in on hurricanes

Helping customers has a much better future than taking advantage of them

Vengeance has a negative ROI

Showing forgiveness can put you head and shoulders above your competitors

Engaging employees for fun and profit

When you start doing something people perceive to be worthwhile, they naturally want to join in

An education reality check

The world is changing at a phenomenal pace, and we are failing to adequately respond

Want to be right? Try humility

Thinking you’re infallible will more than likely get you in trouble

The high cost of no feedback

Businesses need to understand how expensive it is to ship mistakes to customers

Learning to keep U.S. jobs

To compete with workers in other countries, our academic programs have to become more rigorous

Get on the technology curve

Gone are the days when we could select a job that’s been around for decades and expect to retire from it

Next-generation learning

What we all can learn from Udacity

Enjoy your way to the top

The right attitude on the job is 90 percent of what’s required

Politics and the workplace

In business, we can’t afford not to get along

Learning from Trump’s win

Lessons that marketers can take home after the unanticipated election result

Learn to listen for bad news

In many organizations, the sugar-coating process prevents top management from really knowing what’s going on

Big fools with bigger titles

It’s a mistake not to learn and seek out help from others

Delight your customers

What you really want to do is maximize profits with narrower margins

Making them afraid to win

When ‘failure is not an option,’ guess what happens?

The era of instant fame

Many of us make decisions all day long, most of which will forever dwell in obscurity, but any one of them could suddenly light up the internet

Real raises make a difference

A steadily improving workforce has more permanent benefits than a minimum wage increase

How to do the right thing

Maintaining the status quo is easy, change isn’t

Getting to know the SCORE

Regardless of your industry or situation, the organization can probably provide you help from someone who has done it before

Where’s all the competition?

For those of us interested in taking the high road, mergers and acquisitions are very seldom the way to go
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