Ron Bourque Columns

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Are you a winner or loser?

Blame has no place in a winning strategy

Leave your ego at home

All of us together are collectively much smarter than any one of us individually

Make us feel important

When it comes to how you treat customers, actions speak much louder than words

In praise of excellence

What does the quality of your work say about you?

A crisis of truth

Trust can take years to build, but it can be lost in a second

Looking for a business idea?

It may be as close as your own backyard

Is retail becoming a relic?

To survive, brick-and-mortar stores should make it easier and more pleasant for customers

Taking the high road

Immoral behaviors at work are obstacles to a successful career

Really cutting health costs

The key is doing a lot more to discourage unhealthy trends

How to ruin a business

What’s going on in the NFL offers several object lessons

Cashing in on hurricanes

Helping customers has a much better future than taking advantage of them

Vengeance has a negative ROI

Showing forgiveness can put you head and shoulders above your competitors

Engaging employees for fun and profit

When you start doing something people perceive to be worthwhile, they naturally want to join in

An education reality check

The world is changing at a phenomenal pace, and we are failing to adequately respond

Want to be right? Try humility

Thinking you’re infallible will more than likely get you in trouble

The high cost of no feedback

Businesses need to understand how expensive it is to ship mistakes to customers

Learning to keep U.S. jobs

To compete with workers in other countries, our academic programs have to become more rigorous

Get on the technology curve

Gone are the days when we could select a job that’s been around for decades and expect to retire from it

Next-generation learning

What we all can learn from Udacity

Enjoy your way to the top

The right attitude on the job is 90 percent of what’s required

Politics and the workplace

In business, we can’t afford not to get along

Learning from Trump’s win

Lessons that marketers can take home after the unanticipated election result

Learn to listen for bad news

In many organizations, the sugar-coating process prevents top management from really knowing what’s going on

Big fools with bigger titles

It’s a mistake not to learn and seek out help from others

Delight your customers

What you really want to do is maximize profits with narrower margins
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